Shipping & Returns
Our Shipping rates are based on order weight.
Free standard shipping only applies to the Contiguous 48 states.
All orders placed on a business day before 12pm EST will ship the same day. Any orders placed after 12pm EST will ship the next business day.
Incorrect Addresses - Before placing your order please check your address for accuracy. If the address is incorrect it may result in a $10 correction fee, it will be added to your credit card.
Shipping times are only an estimate. Please remember, orders are only guaranteed to ship Monday thru Friday. If you order over a holiday or the weekend your order will be shipped the next business day.
Shipping Rates - Over $35 FREE Standard Shipping
|Weight||Standard Shipping (3-6 days)||Priority Shipping (2-3 days)||Express Shipping (1-2 Days)||When Does it Get Shipped?|
|Up to 1 lbs||FREE||$10.95||N/A||Same Day on Orders Before 12pm|
|1.1 to 2 lbs||FREE||$10.95||N/A||Same Day on Orders Before 12pm|
|2.1 to 4 lbs||FREE||$16.95||N/A||Same Day on Orders Before 12pm|
|4.1 to 6 lbs||FREE||$18.95||N/A||Same Day on Orders Before 12pm|
|6.1 to 10 lbs||FREE||$21.95||N/A||Same Day on Orders Before 12pm|
|10.1 to 20 lbs||FREE||$35.95||N/A||Same Day on Orders Before 12pm|
|20.1 to 50 lbs||FREE||$48.95||N/A||Same Day on Orders Before 12pm|
|50.1 lbs and up||FREE||$68.95||N/A||Same Day on Orders Before 12pm|
The above shipping times are only estimates. We ship Monday thru Friday. All order placed after 12pm on Friday may ship the following Monday. If you place an order on a Holiday, it will ship the next business day.
Affordable OTC Return Policy
We here at Affordable OTC strive for 100% customer satisfaction. We want you, the customer, to feel confident when ordering from us. If for ANY REASON you are not happy with your purchase you may return it for a full refund, minus shipping, within 7 days of when your items are delivered. We DO NOT ACCEPT RETURNS OF OPENED ITEMS or clearance items. Because of the nature of the items being sent, we can not accept opened boxes for any reason. If the manufactures factory seal is tampered with or opened the return will be rejected.
Before returning anything you must contact customer service by email or phone to get an RA number. Please email firstname.lastname@example.org or call 844-502-2744. Any returns without an RA number will be rejected.
If you ordered the wrong item or just no longer need it, you will be responsible for return shipping. If there was an error by an Affordable OTC team member, we will either provide you a pre-paid return label or reimburse you the return shipping costs to ship the items back to us.
All items are subject to the manufactures warranty. Please contact them to resolve any quality problems.
On returns of orders $500 and above a 15% restocking fee maybe applied.
We are always striving to be completely accurate with the shipments. In the rare event, there are issues with a shipment due to an error by us it must be reported within 5 days of receiving your order. Please email us at email@example.com or call 844-502-2744 so we can make things right. We will provide you with a pre-paid shipping label to return the items to us.
Our return address is:
7135 Metropolitan Ave
Middle Village, NY 11379